Safety Center

Effective 20/10/2026 · Version 1.0

Nuvlek is operated by G e Soluções e Eventos LTDA, CNPJ 46.647.904/0001-04, represented by Raphael das Neves Ferreira. Address: Rua Arthur Pelaio, 144 — Vila União — Bandeirantes/PR — CEP 86360-000 — Brasil. Support, safety and privacy: support@tioneves.com (suggested subject: “Safety” or “Privacy”). Data Protection Officer under LGPD article 41: Raphael das Neves Ferreira, contato@entexp.com.br.

Built around your choices

Nuvlek offers teen privacy defaults, Family Center, block/report, age restrictions and automated moderation. They reduce risks without promising to prevent every harmful interaction. The Beacon beetle and shield are welcoming navigation symbols, not a certification or a human safety agent.

If you feel unsafe

Stop responding, leave the call/server, block the person and report the specific message/profile/server. Do not pay blackmailers or share passwords, recovery codes, documents, location or intimate media. Friend requests are not identity proof. For serious threats, grooming or child abuse, contact support@tioneves.com with references, never suspected abuse images. Immediate danger needs local emergency services; Nuvlek cannot dispatch help.

Families and adult areas

Minimum age is 13. Ages 13–17 have friend-only DMs, restricted requests, always-on filtering, adult-area blocking, stranger warnings and no ads/profiling. In Brazil ages 13–16 inclusive need a guardian link before chat/voice; EU/UK follow national consent thresholds. Family Center shows summaries and purchase/server approvals, never message contents. Adult areas need Stripe Identity document/selfie checks; Nuvlek stores only result/date/birth year from the check.

Serious abuse response

Company automated systems analyze photos/reports and enforce rules; appeals may be reviewed by a person. Zero tolerance for child sexual exploitation: restrict access, preserve evidence, terminate confirmed offending accounts and report to competent authorities. Brazil: Federal Police/National Screening Center under Decree 12.880 arts. 36–39. US: NCMEC. SaferNet is an additional channel. Evidence is not casually deleted to hide a case: legal preservation, transfer and required deletion after confirmed receipt follow Law 15.211 art. 27 and Decree art. 39.

Independent support

Brazil: CVV 188. US: call/text 988. UK: Samaritans 116 123. Japan: TELL and いのちの電話. Check hours/languages on their sites. Online child safety: SaferNet; US exploitation reports: NCMEC CyberTipline. These organizations are independent of Nuvlek.

Teens may publish camera, screen sharing or Go Live only with a linked legal guardian and live permission enabled by that guardian; it is off by default. Go Live offers Report stream.

Family controls and spending

A teen can link a legal guardian through their own adult account or provide the guardian’s email. The email link opens a web page to approve or decline without creating an account. The guardian chooses purchases and a monthly limit, DMs, camera/screen/Go Live and quiet hours. A guardian account is optional for viewing activity summaries: new friends, conversation partners, servers and voice minutes, never message contents. The teen sees “Guardian supervision active”; supervision is never hidden. Purchases and server entry follow the guardian’s approvals.

Default monthly spending limits apply to everyone: BRL 500 / USD 100 / EUR 100 / JPY 15,000. Anyone can lower their own limit; only the guardian can raise a teen’s limit. Settings shows today’s and this week’s usage; an optional daily limit displays a break reminder. Teen camera, screen and Go Live publishing requires a linked guardian and permission, off by default. Every Go Live has Report stream. Mandatory privacy and 18+ restrictions cannot be disabled.

Report without an account

Victims, guardians and authorities can use the identified public report form. Provide your name, email and the specific content link/ID; anonymous notices do not meet ECA Digital article 29 §2. The public channel is available under §3. For immediate danger call local emergency services: Brazil 190, US 911, Japan 110.

Verified guardian and teen confirmation

A legal guardian must be an adult verified by Stripe Identity with a document and selfie, whether approving with an account or an email link. Accepting a request alone does not activate supervision: the link stays awaiting verification, with the most restrictive controls, until verification is complete. The teen must also confirm who the guardian is before the link takes effect. A linking code has 12 characters, displayed as XXXX-XXXX-XXXX, valid for 24 hours. Nuvlek keeps only the verification result (yes/no), date and birth year, not the document, selfie or full birthdate from the check. Never send identity documents to support. A return URL or message saying the browser returned from Stripe is not proof of verification.

Reports, analysis and preventive restrictions

A report does not punish anyone by itself. It preserves evidence and goes to priority analysis. A preventive restriction requires confirmation by automated analysis of the actual content, corroboration by several different trustworthy accounts, or a team decision. A public report without an account never restricts anyone by itself, even after email confirmation. Public submission first sends an email confirmation link; only the confirmed notice enters the case queue. Identification, preservation and review are separate from punishment. A suspended or banned account cannot sign in or receive messages while the sanction remains in force; the available standing/appeal procedures remain described in Moderation.

Uploads and file safety

Uploaded videos are analyzed automatically using extracted video frames before other people can view them. A pending or restricted video is not a published video. PDFs and other files have no inline preview; teens can access files they sent themselves or that were sent by friends, not files from strangers. Executables are blocked, including .exe, .msi, .bat, .ps1, .apk and similar formats. Do not rename or package an executable to bypass the block. These controls reduce risk without guaranteeing that every permitted file is harmless.

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Commercial disclosure

Official references

For users in Brazil, Portuguese controls if translations differ; elsewhere English controls, subject to mandatory local rights.