Nuvlek
Language
EnglishPortuguês (Brasil)日本語

Help Center

Terms of Use

Effective 20/10/2026 · Version 1.0

Nuvlek is operated by G e Soluções e Eventos LTDA, CNPJ 46.647.904/0001-04, represented by Raphael das Neves Ferreira. Address: Rua Arthur Pelaio, 144 — Vila União — Bandeirantes/PR — CEP 86360-000 — Brasil. Support, safety and privacy: support@tioneves.com (suggested subject: “Safety” or “Privacy”). Data Protection Officer under LGPD article 41: Raphael das Neves Ferreira, contato@entexp.com.br.

Your agreement

These terms cover your account, communities, chat, voice, video, screen sharing, Go Live and purchases. Read the related policies below. Creating an account means accepting these terms. Material changes are notified in the app before taking effect, with new consent where required. Mandatory consumer and privacy rights always apply.

Age and access

You must be at least 13 everywhere. Below 13, an account is not created. In Brazil, ages 13–16 inclusive must link a legal guardian in Family Center before chat or voice (ECA Digital, article 24). In the EU/UK, linking is required below the national digital consent age; the UK threshold is 13. Teen mode applies to ages 13–17. Adult areas require provider verification, not self-declaration. Do not misrepresent age or identity.

Brazilian age rating

Classificação indicativa autoatribuída: não recomendado para menores de 14 anos (interação on-line com outras pessoas, compras dentro do app). Contas de 13 a 16 anos no Brasil só funcionam vinculadas a um responsável.

This is a self-assigned rating, not an official Ministry registration. Minimum account age remains 13. Portuguese notice under Decree 12.880 article 12 §4.

Account and communities

Use accurate details, a unique password and two-factor authentication. Keep recovery codes private. Report account compromise promptly. Server owners manage invitations, roles, channels and local rules, but cannot override Nuvlek’s rules. No account sales, impersonation, cheats, scams, real-money gambling or illegal activity. Do not evade restrictions with another account.

Content rights

You keep your rights. You grant us non-exclusive permission limited to hosting, delivering, displaying and technically processing your content to operate and protect Nuvlek, including moderation and legal preservation. Obtain the rights and consent needed to share or stream games, music or people. Report copyright misuse to support with the specific material and your authority to act. Permission ends when content is deleted, subject to delivered copies, backups and legal duties explained in Privacy.

Purchases and enforcement

Beacon paid by card renews monthly or annually until canceled. Pix in Brazil purchases a fixed month/year without automatic renewal; we notify you before expiry. Benefits last until the paid period ends. Sparks, fixed-price decorations and gifts are optional. No paid random rewards. Teen purchases follow Family Center controls. Automated enforcement normally progresses through warning, 24-hour mute, 3-day suspension, 7-day suspension and ban; severe cases can trigger immediate restriction. Publishers may appeal once per case within 14 days, with possible human review. See Moderation for details.

Leaving and responsibility

Export data via Settings › Privacy › Download my data (file within 30 days, normally minutes, email link), or delete your account in settings. Deletion does not replace subscription cancellation or a refund request. Online communities carry risks; age checks and moderation can err. We do not promise uninterrupted service or absolute safety. Nothing excludes liability or remedies that law prohibits excluding. Brazilian users retain Brazilian consumer law and legally competent courts. Mandatory protections elsewhere, including EU, UK and Japanese rights, remain. Support can help resolve disputes without restricting access to regulators or courts.

Teen live sharing

Teens may publish camera, screen sharing or Go Live only with a linked legal guardian and live permission enabled by that guardian; it is off by default. Go Live offers Report stream.

Family controls and spending

A teen can link a legal guardian through their own adult account or provide the guardian’s email. The email link opens a web page to approve or decline without creating an account. The guardian chooses purchases and a monthly limit, DMs, camera/screen/Go Live and quiet hours. A guardian account is optional for viewing activity summaries: new friends, conversation partners, servers and voice minutes, never message contents. The teen sees “Guardian supervision active”; supervision is never hidden. Purchases and server entry follow the guardian’s approvals.

Default monthly spending limits apply to everyone: BRL 500 / USD 100 / EUR 100 / JPY 15,000. Anyone can lower their own limit; only the guardian can raise a teen’s limit. Settings shows today’s and this week’s usage; an optional daily limit displays a break reminder. Teen camera, screen and Go Live publishing requires a linked guardian and permission, off by default. Every Go Live has Report stream. Mandatory privacy and 18+ restrictions cannot be disabled.

Fixed-price catalog and payment methods

Spark levels 1/2/3 need 2/6/12 Sparks. Fixed prices, ordered BRL / USD / EUR / JPY:

No paid random rewards. Checkout displays taxes and the final total. Card subscriptions renew until canceled. Pix is Brazil-only, pays for a fixed 1-month/1-year period and never renews automatically; we notify you before expiry. Unclaimed or mistaken gifts can be reported to support.

Verified guardian and teen confirmation

A legal guardian must be an adult verified by Stripe Identity with a document and selfie, whether approving with an account or an email link. Accepting a request alone does not activate supervision: the link stays awaiting verification, with the most restrictive controls, until verification is complete. The teen must also confirm who the guardian is before the link takes effect. A linking code has 12 characters, displayed as XXXX-XXXX-XXXX, valid for 24 hours. Nuvlek keeps only the verification result (yes/no), date and birth year, not the document, selfie or full birthdate from the check. Never send identity documents to support. A return URL or message saying the browser returned from Stripe is not proof of verification.

Reports, analysis and preventive restrictions

A report does not punish anyone by itself. It preserves evidence and goes to priority analysis. A preventive restriction requires confirmation by automated analysis of the actual content, corroboration by several different trustworthy accounts, or a team decision. A public report without an account never restricts anyone by itself, even after email confirmation. Public submission first sends an email confirmation link; only the confirmed notice enters the case queue. Identification, preservation and review are separate from punishment. A suspended or banned account cannot sign in or receive messages while the sanction remains in force; the available standing/appeal procedures remain described in Moderation.

Uploads and file safety

Uploaded videos are analyzed automatically using extracted video frames before other people can view them. A pending or restricted video is not a published video. PDFs and other files have no inline preview; teens can access files they sent themselves or that were sent by friends, not files from strangers. Executables are blocked, including .exe, .msi, .bat, .ps1, .apk and similar formats. Do not rename or package an executable to bypass the block. These controls reduce risk without guaranteeing that every permitted file is harmless.

Payment disputes

A chargeback suspends the paid benefit until the dispute is resolved. Contact support with the order reference for clarification; never send full payment credentials. Opening a dispute also cancels recurring card renewal. If the provider resolves it in our favor, a still-valid paid benefit can be restored without restarting the canceled subscription.

Wrong two-factor codes

Repeated wrong 2FA attempts temporarily lock further attempts and trigger an email alert. Wait for the stated retry time instead of requesting new login tickets or trying other IPs. The lock also applies to recovery-code attempts. Never send an authenticator secret, one-time code or recovery code to support.

Privacy Policy · Community Guidelines · Minors and Families · Moderation and Appeals · Payments, Subscriptions and Refunds · Cookies and App Storage · Safety Center

Commercial disclosure

Official references

For users in Brazil, Portuguese controls if translations differ; elsewhere English controls, subject to mandatory local rights.