Reset a forgotten password
How to do it
Choose Forgot password on the sign-in screen. Enter your account email and use the reset code from the message to set a new, unique password. Check spam and the address spelling if no email arrives.
Keep in mind
An existing 2FA requirement still applies: a password reset is not a way around it. If you suspect compromise, stop interacting with suspicious links and contact support. Never send your current password or a reset code in a ticket. Social sign-in problems may also require checking the external provider account.
Next steps
Contact support and track a request · Your first rally on Nuvlek
Wrong two-factor codes
Repeated wrong 2FA attempts temporarily lock further attempts and trigger an email alert. Wait for the stated retry time instead of requesting new login tickets or trying other IPs. The lock also applies to recovery-code attempts. Never send an authenticator secret, one-time code or recovery code to support.
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